FAQ

🌎 Still have questions? Reach us anytime at hello@ecolooplaundryco.com or call/text (570) 218-9130 — we're happy to help.

How does EcoLoop laundry pickup work?

Schedule your pickup online, choose your bag size (Small $25, Standard $35, or Large $55), leave your laundry bag at your door or designated drop spot, and we'll handle the rest — pickup, wash, fold, and delivery right back to you. Easy, eco-friendly, and reliable.

What is Same-Day Service?

Need your laundry back today? Same-Day Service is available to our regular customers for an additional $15 flat fee. Regular customers pay just $65 for the Large Bag + Same-Day bundle (a $70 value). Available in all zones, Monday-Friday. Pickup must be by 9:00 AM for delivery by 6:00 PM same day. Subject to approval.

How much does it cost?

We charge a flat rate per bag:
• Small Bag – $25 (22″ × 28″ bag)
• Standard Bag – $35 (24″ × 36″ bag)
• Large Bag - $55 (holds 30 x 40 lbs)
• Same-Day Service - +$15 (optional add-on)

Delivery fees by zone:
• Zone 1 (Stroudsburg, East Stroudsburg) - Free
• Zone 2 (Tannersville, Mount Pocono) - +$10
• Zone 3 (Saylorsburg, Effort, Tobyhanna) - +$15

• ESU Plan (Students) - Weekly pickup schedule, no delivery fee — from $20 with a valid ESU email

Do I need to be home during pickup or drop-off?

Nope! Just leave your laundry bag in your chosen safe spot. We'll notify you when it's collected and again when it's on its way back. You can enjoy your day while we handle the rest.

How long does it take?

Most orders are delivered fresh, folded, and ready within 24–48 hours, depending on your delivery zone. All zones get 24–48 hour turnaround. If you choose Same-Day Service, you'll get it back the same day (all zones).

What kind of detergent do you use?

We use plant-based, hypoallergenic detergents that are gentle on clothes, safe for sensitive skin, and kind to the planet. Every load is cleaned separately — never mixed.

Do you offer business or Airbnb laundry plans?

Absolutely! We provide flexible recurring pickups for Airbnb hosts, vacation rentals, and small businesses. We offer:
• Recurring service contracts with locked-in pricing
• Same-day rush service (all zones)
• Free delivery for orders $200+/week

Contact us at hello@ecolooplaundryco.com or (570) 218-9130 to set up a custom commercial plan.

How do I reschedule a pickup?

Just reply to your confirmation email or message us directly at hello@ecolooplaundryco.com — we'll help you adjust your schedule quickly and easily.

What if there's an issue with my order?

Contact us within 24 hours of delivery at hello@ecolooplaundryco.com or (570) 218-9130 and we'll make it right — guaranteed. Your satisfaction matters to us.

What is the ESU Plan?

The ESU Plan is our student-friendly laundry service for East Stroudsburg University students (on or off-campus). We offer weekly pickup schedules with no delivery fees. Student pricing: Small $20, Medium $30, Large $49 (valid ESU student email required). Perfect for students who want to focus on their studies, not their laundry!